Introduction
Welcome to Carroll Media. By accessing our website or using any of our digital marketing services, you acknowledge and agree to be bound by these Terms and Conditions (“Terms”). These Terms constitute a binding agreement between you (the client or user) and Carroll Media (“Carroll Media,” “we,” “us,” or “our”). If you do not agree with any part of these Terms, you must refrain from using our website or services. Carroll Media is a U.S.-based digital marketing company serving a broad range of small business clients, including contractors, lawyers, financial professionals, insurance agents, real estate agents, and medical providers. We recommend that you read these Terms carefully and periodically review them for any updates or changes.
Services
Carroll Media provides a range of digital marketing and consulting services to help grow your business. Our core services include, but are not limited to, the following:
Social Media Advertising: Creation and management of advertising campaigns on platforms such as Facebook, Instagram, LinkedIn, etc.
Content Creation: Development of marketing content, including graphic design, video production, copywriting, and other creative materials for your brand.
Branding: Branding services and identity development, such as logo design, brand guidelines, and overall brand strategy consultation.
Digital Consulting: Expert consulting on digital marketing strategies, online presence, search engine optimization (SEO), online advertising, and related digital initiatives.
“Website in a Week” Product: A rapid website design and deployment service described in detail below.
This list of services is not exhaustive. From time to time, we may offer additional related services or modify the scope of our offerings. Any such additions or modifications are also subject to these Terms. All services provided by Carroll Media are subject to the conditions and disclaimers set forth in these Terms and any specific contract or proposal you have with us.
Website in a Week
“Website in a Week” is a specialized website design service offered by Carroll Media. This service has unique terms and eligibility requirements as follows:
Eligibility: This service is available only to small businesses and professionals who are legally and contractually permitted to own and operate their own website. For example, if you are affiliated with an organization or franchise that restricts or prohibits independent websites, you would not be eligible for “Website in a Week.” It is your responsibility to ensure you have the right to set up an independent website before purchasing this service.
Service Scope: The “Website in a Week” service includes the complete design and development of a basic informational website and assisting with integration of your chosen domain (web address) into a hosting platform. We will provide or arrange standard web hosting for the site as part of the initial setup. Please note: This service does not include email hosting or the provision of email accounts. (You will need to maintain or obtain a separate service if you require custom email addresses.)
Completion Timeframe: Carroll Media will endeavor to design and prepare your website within one (1) week (7 calendar days) from the start of the project. The one-week timeline begins once you have provided all necessary materials, information, and approvals, and after any required domain registration and hosting setup steps are completed. Please be aware that making the website “live” on your own domain depends on external factors such as domain registry changes and DNS propagation, as well as the timely setup of your hosting account. These factors may be outside of our control or require prompt action by you. If there are delays with domain integration or hosting setup, the launch of the live website may be postponed accordingly. In such cases, we will provide you with a temporary staging link or IP address where you can preview the completed website until it can go live on your domain.
Included Content: The standard “Website in a Week” package includes the creation of up to four basic web pages for your site: a Home page, a Services (or overview) page, one Service Detail page (e.g., a page providing in-depth information about a specific service or product you offer), and an About/Contact page (which may be combined or separated into an “About Us” page and a “Contact” page, depending on the design). These pages will be designed using the content and guidance you provide to us. If you require additional pages or features beyond this standard set (for example, extra service pages, blog functionality, e-commerce features, etc.), such additions will likely incur additional charges and may need extra development time or a separate agreement. We will inform you of any such requirements and obtain your approval before proceeding with non-standard features.
By purchasing the “Website in a Week” service, you understand and agree to these specific terms, which are in addition to all other provisions in these Terms and Conditions. This service is intended to provide a fast turnaround for a simple, professional website. Complex websites or projects outside the defined scope may not qualify for the one-week timeline or may require a custom arrangement.
Fees and Payments
Monthly Subscription Model: All Carroll Media services are offered on a month-to-month subscription basis. We do not require long-term contracts or commitments; our clients enjoy the flexibility of a rolling monthly service that can be continued or canceled as needed. Your subscription will automatically renew each month unless cancelled in accordance with these Terms.
Pricing and Invoicing: The fees for our services will either be set out in an agreement or proposal specific to you, or communicated to you through our service plans and pricing schedule. All fees are billed and payable in advance of the service period. This means you must pay the applicable monthly (or otherwise periodic) fee before the start of each new service period. We typically invoice clients on a monthly cycle, and payment is due by the date indicated on your invoice (generally the first day of the service period, unless otherwise specified).
Payment Methods: Payments can be made via the methods we support (for example, credit card, ACH transfer, or other electronic payment systems as indicated by Carroll Media). By providing a payment method, you represent that you are authorized to use that method and you authorize us to charge the full amount of the fees to that payment method on a recurring basis. If your use of our services involves any additional one-time fees or overages (for example, if you request an add-on service or extra project outside the standard plan), those will be billed separately or added to your next invoice, and must be paid as agreed.
Late Payment and Nonpayment: Timely payment is essential. If we do not receive your payment by the due date, we reserve the right to suspend the services and/or disable access to any deliverables or accounts associated with the services. If your account remains unpaid for an extended period (for example, more than 5 days past the due date), Carroll Media may terminate the services for breach of this agreement. You will remain responsible for any unpaid amounts. Reactivation of suspended services due to nonpayment may be subject to full payment of all outstanding balances and a reactivation fee, at our discretion. We are not responsible for any losses or consequences you may incur due to suspension or termination for nonpayment.
No Long-Term Commitment & Cancellation: Because our services are month-to-month, you are free to cancel your subscription to services at any time, effective at the end of the then-current billing period. To cancel, you should provide us with notice (e.g., via email to support@carroll.media) at least ten (10) days before the start of the next billing cycle to avoid being charged for that next period. Once you cancel, we will cease providing services at the end of the period you have paid for. Please note: We do not provide pro-rated refunds for mid-period cancellations (see Refunds and Guarantees below). This means if you cancel in the middle of a month for which you have already paid, the cancellation will take effect at the end of that paid month and you will not receive a partial refund for the remaining days.
All fees are stated in U.S. dollars unless otherwise noted, and they must be paid in U.S. dollars. You are responsible for any taxes or duties assessed on the services, with the exception of taxes on Carroll Media’s income. If applicable, sales tax or similar taxes will be added to your invoices as required by law.
Refunds and Guarantees
No Guaranteed Results: While Carroll Media is committed to delivering high-quality services and to helping your business succeed, we do not make any guarantees about the results or performance you will achieve. Digital marketing outcomes (such as increased traffic, leads, or sales) can vary greatly and depend on many factors outside our control (including market conditions, your industry, and how you use the deliverables we provide). By using our services, you acknowledge that Carroll Media has not made any promises or guarantees regarding any specific outcome (for example, we cannot guarantee a certain number of leads, a certain return on investment, or a particular search engine ranking).
No Refunds Policy: All payments to Carroll Media for services are final. Except where explicitly agreed in a written contract signed by an authorized representative of Carroll Media, we do not offer refunds for services delivered or for any unused portion of a subscription period. This includes setup fees, monthly service fees, or any other charges. Once a service period has begun (or a project deliverable has been started or delivered), the associated fees are earned and non-refundable. In practical terms, this means that if you are unsatisfied with the service or decide to discontinue marketing efforts, you may cancel future services as described in Fees and Payments above, but you will not receive a refund for fees already paid. We encourage you to communicate any concerns or issues so that we have the opportunity to address them and work with you towards a successful outcome.
Services Provided “As Is”: All services and deliverables from Carroll Media are provided on an “as is” and “as available” basis, without any warranty or guarantee. We strive for excellence and will deliver services as described, but beyond any express commitments in writing, there are no guarantees of fitness for a particular purpose or outcomes. (See Disclaimer of Warranties below for more detail on how we disclaim warranties.) Additionally, any requests for refunds or credits due to service issues will be addressed on a case-by-case basis at our sole discretion and in alignment with these Terms.
Intellectual Property
Unless otherwise agreed in a separate written agreement, all intellectual property rights in the work product, content, and materials created or provided by Carroll Media during the course of providing services remain the property of Carroll Media or our licensors. This includes, for example, the rights in any website design, software code, graphics, videos, logos, taglines, or written content that we create for you. Carroll Media retains ownership of all such materials and content unless specifically transferred to you in writing.
Client License: Upon full payment of all fees due, and for the duration of your use of our services, Carroll Media grants you a limited, non-exclusive, non-transferable license to use, display, and distribute the deliverables we create for your own business use. This means you may use the marketing materials, website, or content we’ve developed for you in the normal course of your business (for example, you can launch the website we built, post the videos on your social media, use the logos/branding we designed on your business cards, etc.). However, you may not sell, license to others, or redistribute our work product to third parties outside of your own business without our express prior written permission.
Restrictions: You must not remove or obscure any copyright, trademark, or other proprietary rights notices on any materials provided by Carroll Media. Additionally, you agree not to reverse engineer, decompile, or disassemble any software or technology provided by us, except to the extent allowed by law. If your agreement with Carroll Media ends or if you stop paying for services that involve licensed content or software (for example, if we provided a proprietary analytics dashboard or template as part of a subscription), your license to use those items may terminate, and you may be required to stop using and/or return or destroy copies of the intellectual property, as directed by us.
Pre-Existing Materials and Third-Party Content: In some cases, Carroll Media may use or provide third-party materials (such as stock images, licensed music, or software plugins) as part of delivering services. All third-party materials remain the property of their respective owners and may be subject to their own license terms. We will either secure the appropriate licenses on your behalf or instruct you on any licensing responsibilities you have. Likewise, if you provide Carroll Media with text, images, logos, or other content to incorporate into a project, you affirm that you have the necessary rights to use that material. You will retain ownership of any intellectual property you supply to us, and by providing it, you grant Carroll Media a license to use it for the purpose of delivering the services.
Nothing in these Terms will be interpreted as a transfer of ownership of any intellectual property rights from Carroll Media to you or any third party, except as may be explicitly provided in a separate written agreement. All rights not expressly granted to you are reserved by Carroll Media and its affiliates or licensors.
Confidentiality
Carroll Media takes your privacy and the confidentiality of your business information seriously. Any non-public information that you provide to us in the course of our business relationship (including business plans, customer data, marketing strategies, or any other sensitive information) will be considered “Confidential Information.” We will not disclose your Confidential Information to any third party except in the following circumstances: (a) as necessary to perform our services (for example, disclosing certain information to a subcontractor or vendor strictly on a need-to-know basis, under similar confidentiality obligations), (b) with your explicit permission, (c) as required by law, regulation, or court order, or (d) if the information becomes public through no fault of Carroll Media.
We agree to use your Confidential Information only for the purposes of fulfilling our obligations to you and not for any personal or third-party gain. We maintain reasonable and appropriate security measures to protect your information from unauthorized access or disclosure. However, you understand that no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Carroll Media also has a Privacy Policy (available on our website) that describes how we collect, use, and protect personal data. To the extent there is a difference between these Terms and our Privacy Policy regarding the handling of personal information, the Privacy Policy will govern personal data, while these Terms govern our broader contractual obligations.
We do not sell, rent, or trade your business information or personal information to third-party marketers. We may use aggregate or de-identified data (data that cannot identify you or your customers) for our own analytical and marketing purposes, but we will not reveal any confidential or identifying details in doing so.
This confidentiality obligation will continue even after our business relationship has ended. If we are required by law or legal process to disclose your Confidential Information, we will (to the extent permitted) promptly notify you so that you may seek a protective order or other appropriate remedy.
Trademark Disclaimers
In the course of providing marketing services, Carroll Media may refer to, use, or display trademarks, service marks, or logos of third-party companies (for example, when creating content for clients who are affiliated with certain brands or when discussing industries). Carroll Media is not affiliated with, sponsored by, or endorsed by any third-party company or trademark owner unless explicitly stated. For clarity and avoidance of doubt, this includes but is not limited to the following companies and brands: State Farm Mutual Automobile Insurance Company (“State Farm”), Allstate Insurance Company (“Allstate”), Farmers Insurance Group, Indiana Farm Bureau Insurance, EverQuote, and any other insurance carriers, financial institutions, or corporate entities that may be referenced in our materials or client projects. Carroll Media’s services to insurance agents, financial professionals, or other clients associated with these companies are provided independently by Carroll Media; there is no partnership, joint venture, employment, or agency relationship between Carroll Media and any of these third-party organizations.
All trademarks, service marks, and logos mentioned or used by Carroll Media remain the property of their respective owners. Any such use by Carroll Media is solely for descriptive, identification, or editorial purposes, or as nominative fair use to describe the services we can provide for clients in certain industries. For example, if we mention “State Farm” or display a State Farm logo in a portfolio or case study, it is only to indicate that we have experience working with clients in the State Farm agency system, and not to imply that State Farm has endorsed or approved our company. Carroll Media acknowledges the exclusive rights of all trademark owners in their respective marks. Nothing in our website, marketing materials, or services is intended to suggest or imply any affiliation with or endorsement by these third parties. We expressly disclaim any such affiliation, endorsement, or sponsorship. If any trademark owner has concerns about our use of their mark, they are encouraged to contact us, and we will promptly address the issue.
Limitation of Liability
Indirect Damages: To the fullest extent permitted by applicable law, Carroll Media shall not be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with our services or these Terms. This limitation applies to any damages for lost profits, lost revenue, loss of data, loss of business opportunities or goodwill, business interruption, or other intangible losses, even if we have been advised of the possibility of such damages. Carroll Media will not be responsible for any compensation, reimbursement, or damages arising in connection with: your inability to use the services as a result of suspension or termination of the services or your agreement with us, any investments or expenditures made by you in connection with the services, or any unauthorized access to, alteration of, or loss of your data through the services.
Cap on Liability: In all cases and under all theories of liability, Carroll Media’s total cumulative liability to you (and to any of your business’s owners, officers, employees, agents, or affiliates) for any claims, costs, losses, or damages arising out of or related to these Terms or the services shall not exceed the total amount of fees that you paid to Carroll Media for the specific service or deliverable in question during the three (3) months immediately prior to the event giving rise to the claim. For example, if the claim relates to our management of your social media advertising, our liability would be capped at the amount you paid us for social media advertising services in the 3 months before the issue arose.
Sole Remedies: The limitations of liability in this section are a fundamental part of the agreement between you and us. You acknowledge that Carroll Media has set its prices and entered into this agreement in reliance on the limitations of liability and the disclaimers of warranties set forth herein, and that they form an essential basis of the bargain between the parties. In some jurisdictions, certain limitations of liability may not apply if a party has caused damage by gross negligence, willful misconduct, or certain statutory violations. Nothing in these Terms is intended to limit liability beyond what is permitted by applicable law.
Exceptions: Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you to the extent such exclusions are not permitted. In such jurisdictions, Carroll Media’s liability will be limited to the greatest extent permitted by law.
Disclaimer of Warranties
As-Is, No Warranty: Carroll Media provides all services, information, and products “as is” and on an “as available” basis. To the maximum extent permitted by law, we expressly disclaim all warranties and conditions of any kind – whether express, implied, or statutory – including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing, course of performance, or usage of trade. We do not guarantee that our services will meet your specific needs, expectations, or requirements, nor do we guarantee that our services will be uninterrupted, error-free, or secure. We make no warranty that the results obtained from the use of the services will be effective, accurate, or reliable.
No Guarantee of Outcomes or Accuracy: You understand that digital marketing involves many variables, and Carroll Media makes no warranties regarding the success or performance of any marketing strategies we implement on your behalf. We do not warrant or guarantee any specific results or return on investment from our campaigns or content. Any examples of results that we may provide (such as case studies or testimonials) are not guarantees that similar results will occur in your case. Additionally, while we strive for accuracy and completeness in all content and information we provide (including any advice, reports, or data), we make no guarantees that the information provided is complete, accurate, or up-to-date. Any statements about future events (like trends or projections) are opinions only and not guaranteed. You acknowledge that any reliance on our services or on any information that we provide is at your own risk.
Third-Party Platforms and Tools: If we use or recommend any third-party platforms, software, or services as part of delivering our services (for example, social media platforms, advertising networks, website hosting services, or analytics tools), we do not warrant the performance or functionality of those third-party services. Any warranties for third-party products or services are provided, if at all, solely by the owners of those products/services, not by Carroll Media. We are not responsible for acts or omissions of third-party providers, downtime, data loss, or security breaches attributable to third-party systems.
No Other Warranties: No advice or information, whether oral or written, obtained by you from Carroll Media or through our services will create any warranty not expressly stated in these Terms. Any descriptions of how our services work or the results you might achieve are for illustrative purposes only and do not constitute a warranty or guarantee.
Because some jurisdictions do not allow the exclusion of certain warranties, some of the above exclusions may not apply to you. In such case, any implied warranties are limited in duration to thirty (30) days from the start of the service (or the minimum legally required duration, if longer) and are limited in scope to the services provided. You may have additional rights under law, but the duration of statutorily required warranties, if any, shall be limited to the shortest period permitted by law.
Modifications to Terms
Carroll Media reserves the right to modify, update, or change these Terms and Conditions at any time, in its sole discretion. If we make material changes, we will post the revised Terms on our website and update the “Last Updated” date at the top (if applicable), or we may notify you by other reasonable means. It is your responsibility to review the Terms periodically to be aware of any changes. By continuing to use our website or services after any modifications to these Terms are posted, you agree to the Terms as modified.
If you do not agree to a change in the Terms, you should discontinue use of our website and services. In the event of a material change that significantly affects your rights or obligations, and you have an active service subscription with us, you may, at our discretion, be given the opportunity to cancel services before the next billing cycle without penalty if you notify us that you do not accept the updated terms (in such case, however, no refunds will be provided for any remaining period in a billing cycle you have already paid, in accordance with our Refunds and Guarantees policy).
For clarity, no unilateral change by Carroll Media will retroactively alter the dispute resolution or governing law provisions (if any) of these Terms for any dispute that arose prior to the change. Apart from updates made by Carroll Media as described in this section, these Terms may only be modified or amended by a written agreement signed by both you and an authorized representative of Carroll Media.
Contact Information
If you have any questions, concerns, or comments about these Terms and Conditions or any of our services, please feel free to contact us. We value open communication and will do our best to address your inquiry promptly. You can reach us by email at support@carroll.media.
You may also find additional contact options or information on our official website (such as phone numbers or physical mailing addresses, if applicable). For general inquiries about services, billing questions, or support requests, contacting us via the support email above is recommended as a primary method.
Thank you for choosing Carroll Media as your digital marketing partner. We appreciate your business and look forward to helping your company grow. By using our services, you affirm that you have read and understood these Terms and Conditions and agree to abide by them. If there is anything you do not understand or need further clarification on, please contact us before proceeding with our services.
